1. About these terms
These Terms of use govern your use of the Velixa marketing site (velixa.co.uk), every Merchant booking page hosted by Velixa, every hosted Merchant website (/site/<slug>), and every booking widget powered by Velixa. They are an agreement between you (the visitor or customer) and Velixa App Ltd, company number 17185369, registered at Office 1168, 60 Tottenham Court Road, Fitzrovia, London, W1T 2EW.
By browsing the platform, creating a Velixa customer account, or making a booking, you accept these terms. If you do not accept them, please do not use the platform.
2. Who you are contracting with
Your contract for the booking service (the appointment itself) is with the Merchant you book. Velixa is the technology provider that operates the booking platform on the Merchant’s behalf and processes the booking through Stripe. Velixa is not the provider of the underlying service.
3. Customer accounts
One Velixa customer account works at every Merchant on the platform. We store your name, email, phone number, a hashed password, your bookings and per-Merchant marketing preferences. You can update your details from your profile, and you can delete your account at any time from velixa.co.uk/account-deletion or by emailing [email protected]. You are responsible for keeping your password secure and for activity carried out on your account.
4. Per-Merchant data isolation
When you book at a Merchant, that Merchant only sees the data needed to deliver that booking: your name, email, phone, the booking details, and the marketing preference you have given that Merchant. A Merchant cannot see your bookings at other Merchants, your marketing preferences for other Merchants, or your password. Spend totals shown to a Merchant are calculated only from their own bookings with you.
5. Bookings and payment
Pricing, cancellation windows and refund rules are set by each Merchant and shown to you before you confirm. When you book, your card is saved on file via Stripe — no charge is taken at the time of booking. The Merchant charges your saved card after your appointment, or may apply a late-cancellation or no-show fee in line with their policy. Card details are entered into Stripe’s hosted fields and are never stored on Velixa servers.
6. Cancellations & refunds
You can cancel from your appointments. If you cancel inside the Merchant’s window, any payment already taken will be refunded to your original card. If the window has passed, please contact the Merchant directly. See the Refund policy for full detail.
7. Reviews & user content
Reviews, photos and other content you submit must be your own and must not be unlawful, abusive, deceptive, or infringe anyone’s rights. We use automated content moderation to screen submissions before they appear publicly. Content that fails moderation is held in a queue for human review. We may remove content that breaches these terms at any time. Details of the sub-processors involved are listed in our Data protection page.
8. Acceptable use
You agree not to: scrape or systematically extract data from the platform; reverse-engineer or interfere with security controls; impersonate another person; submit false bookings; use the platform to send unsolicited marketing; or do anything unlawful. Velixa may suspend or close any account that breaches these rules.
9. Marketing communications
We will only email you marketing where you have given explicit, recorded consent. You can withdraw consent at any time from Marketing preferences or via the unsubscribe link in any email. Transactional emails (booking confirmations, reminders, receipts) are sent on the legal basis of contract performance and are not opt-out.
10. Cookies
We use a small number of strictly-necessary first-party cookies. See the Cookie policy.
11. Liability
The platform is provided "as is". To the maximum extent permitted by law, Velixa is not liable for indirect or consequential losses, lost profits, or loss of data arising from your use of the platform. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law. Your statutory consumer rights are not affected.
12. Changes
We may update these terms from time to time. Material changes will be notified by email and posted here, with the "Last updated" date below.
13. Governing law
These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction, except that consumers may bring proceedings in the courts of their place of residence.
14. Contact
Questions about these terms: [email protected]. Help with a booking: [email protected].
Last updated: April 2026